Submit a task
Looking for a custom design or special jewellery request? Share your requirements with us and our team will craft a piece that perfectly matches your vision and style.
Send message
Have a question about our collections, pricing, or orders? Reach out to us anytime — we’re here to assist you with quick and friendly support.
Trusted experience
With a commitment to quality craftsmanship and customer satisfaction, Vyom Jewel ensures a secure, transparent, and delightful shopping experience every time.
FAQ
🛍️ Orders & Payments
1. How do I place an order?
Simply browse our collection, select your preferred jewellery piece, add it to your cart, and proceed to checkout. Follow the payment steps to confirm your order.
2. What payment methods do you accept?
We accept secure payments via credit/debit cards, UPI, net banking, PayPal and other payment options available at checkout.
3. Can I modify or cancel my order?
Orders can be canceled or modified within 24 hours of placing them. Once shipped, changes are not possible.
🚚 Shipping & Delivery
4. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.
5. Will I receive tracking details?
Yes, once your order is dispatched, tracking details will be sent via email or SMS.
6. Do you offer international shipping?
Please check our shipping policy or contact us for international delivery availability.
🔄 Returns & Refunds
7. What is your return policy?
Returns must be requested within 7 days of delivery. Items must be unused and in original packaging.
8. How long does it take to receive a refund?
Refunds are processed within 7–10 business days after the returned item is inspected and approved.
9. Are customized products returnable?
No, personalized or customized jewellery cannot be returned or exchanged.
💎 Product & Care
10. Are your jewellery pieces authentic?
Yes, Vyom Jewel provides high-quality jewellery crafted with attention to detail and premium materials.
11. How should I care for my jewellery?
Keep jewellery away from water, perfumes, and harsh chemicals. Store in a dry place and clean gently with a soft cloth.
12. Will the jewellery tarnish or fade?
With proper care, our jewellery maintains its shine and durability for a long time.
🔐 Account & Security
13. Is my personal information secure?
Yes, we use secure payment gateways and data protection systems to keep your information safe.
📞 Still Have Questions?
If you need further assistance, please contact us:
📧 Email: support@vyomjewel.com
We are always happy to help and ensure you have a wonderful shopping experience with Vyom Jewel.
