At Vyom Jewel, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Return Eligibility
We accept returns under the following conditions:
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Return request must be made within 7 days (or your preferred timeframe) of delivery.
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The item must be unused, unworn, and in original condition.
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All original packaging, tags, certificates (if applicable), and invoices must be included.
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The product must not show signs of damage, alteration, or tampering.
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized jewellery
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Engraved items
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Earrings (for hygiene reasons)
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Items purchased during clearance or special sale
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Gift cards
3. Return Process
To initiate a return:
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Contact us at support@vyomjewel.com with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Ship the product securely to the address provided.
Customers may be responsible for return shipping charges unless the item received is defective or incorrect.
4. Refund Policy
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Refunds will be processed after inspection and approval of the returned item.
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Approved refunds will be credited to the original payment method within 7–10 business days.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
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Notify us within 48 hours of delivery.
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Provide clear photos and order details.
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We will arrange a replacement or full refund after verification.
6. Exchange Policy
We offer exchanges subject to product availability. Price differences (if any) must be paid by the customer.
7. Cancellation Policy
Orders can be canceled within 24 hours of placing the order. Once shipped, cancellations are not allowed.
8. Contact Us
For return or refund assistance, please contact:
📧 Email: support@vyomjewel.com
