Exchange Policy
At Vyom Jewel, we understand that sometimes you may need a different size or design. We offer an exchange option to ensure you are completely satisfied with your purchase.
🔄 Exchange Eligibility
You may request an exchange under the following conditions:
-
Exchange request must be made within 7 days of delivery.
-
The item must be unused, unworn, and in original condition.
-
All original packaging, tags, certificates, and invoice must be included.
-
The product must not show signs of damage, alteration, or wear.
❌ Non-Exchangeable Items
The following items are not eligible for exchange:
-
Customized or personalized jewellery
-
Engraved products
-
Earrings (for hygiene reasons)
-
Items purchased during clearance or promotional sales
-
Gift cards
📦 How to Request an Exchange
-
Email us at support@vyomjewel.com with your order number and the item you would like in exchange.
-
Our team will confirm availability and provide exchange instructions.
-
Ship the original product securely to the address shared by our support team.
Customers may be responsible for return shipping charges unless the item received was defective or incorrect.
💰 Price Difference
-
If the new item is of higher value, the customer must pay the price difference.
-
If the new item is of lower value, the balance amount may be refunded or issued as store credit (as applicable).
⚠️ Damaged or Incorrect Items
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with clear photos. We will arrange a replacement at no additional cost after verification.
📞 Need Assistance?
For exchange-related support, please contact:
We are committed to making your experience with Vyom Jewel seamless and satisfying.